Roborock
Roborock Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roborock has a 1.8 star rating from 10 reviews with mostly dissatisfied consumers, though 75% would likely recommend. Rating skewed toward unfavorable responses and reviewers cite a high price level and issues with warranty, orders not delivered, and Exchange, Refund and Cancellation Policy.
Key Takeaways for Future Customers
- Check Roborock reviews and warranty terms before buying and expect potential delays in delivery and refunds.
Negative Feedback / Risk Areas
- Frequent Roborock customer complaints about customer service, long waits, inability to reach service center, and stalled refunds.
Positive Feedback
Some customers praise product cleaning performance and individual agents who resolved issues patiently.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roborock has a 1.8 star rating from 10 reviews with mostly dissatisfied consumers, though 75% would likely recommend. Rating skewed toward unfavorable responses and reviewers cite a high price level and issues with warranty, orders not delivered, and Exchange, Refund and Cancellation Policy.
Key Takeaways for Future Customers
- Check Roborock reviews and warranty terms before buying and expect potential delays in delivery and refunds.
Negative Feedback / Risk Areas
- Frequent Roborock customer complaints about customer service, long waits, inability to reach service center, and stalled refunds.
Positive Feedback
Some customers praise product cleaning performance and individual agents who resolved issues patiently.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Keyser, West Virginia
Warranty
- - Brand new robot vacuum never emptied itself.
- - Warranty steps tried; three calls and emails.
- - Return label sent; replacement pending.
.i have nothingRobot NEVER emptied itself (brand new). Called in they had me try a number of things then said warranty dept wpuld be in contact.
3 phone calls and several emails and they finally sent me a label to return. They are going to hold me hostage until they get it before sending a replacement. It better not be refurbished. I bought a brand new broken unit.
I paid for it 5 weeks ago...and no vacuum. Quite a let down.
User's recommendation: Nor sure. It was well reviewed but broken outnofnthe box is not a good start. Followed by really slow process to replace it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
Reggie was outstanding. He helped me with my problem.
was not logged into correct account. I could not find my floor map. He helped me.He was very patient and kind
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot being able to speak with the service center
Wanted to know what failed on vacuum within 60 days of use and could not get a phone number from customer support.
- Failuer to get repair centers phone number to speak to a tech
- Failed after 60 days
Preferred solution: A repair support phone number to speak with a tech
Guilford, Connecticut
Broken Robot
- - Reviewer calls the company a joke and criticizes customer service; warns not to get involved.
- - Numbers were blocked, but they could reach support.
Buyer beware!!!
I never write reviews!
This company is a complete joke. Do your research before you purchase. Customer service is a joke. If you do your research, you will see customers complaining that their numbers were blocked by the company.
They offered me a discount on a new vacuum and then blocked my calls. I proceeded to call from each family member's phone and was able to get through. After the calls ended, I was no longer able to call back from that phone. I'm pretty sure this is illegal.
I'm going to file a report with the BBB. Do not get yourself involved with them.
- No ethics
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI love my Robo. My floors have not been cleaner. Also, Grace and customer service was amazing.
- - Grace helped me get my Robo back online.
- - We worked together through the process.
- - She explained everything clearly.
Grace and customer service was amazing. Her and I were together to get my Robo back online.
She helped me through all of it even when I didnt understand what she was asking for.
She explained everything and we got right through it. Your customer service at least Grace is wonderful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRobot going on carpet
They just don't answer their phone. So they are vastly understaffed for such an expensive product of which I have three.Buy another brand who cares about customer service
I waited on hold for far too long and finally hung up. It seems obvious that they're making an inferior product and have far too many customer service reps to take care of the problems.
User's recommendation: Buy a competitor's product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRobot issues
Error 2 bumper stuckwill not work and not emptying cant get through to customer service to speak to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAsking if I may get replaceable panel that goes over top of rollers
I need a replacement piece have not heard if I will receive it or not representative was pleasant and said she would it to their attention.
KNo complaint , the representive was helpful and answered my questions, very pleasant took her time.if u respect they will respect u as a customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp me
Since the upgrade, I cannot use my Roborock and I love it. Im getting very frustrated.
I have uninstalled it reinstalled it.
I have an S7. Please I need help.
User's recommendation: I love my Roborock. I just need it back. I don’t know what you want I am 80 years old and not tech savvy and it really got messed up when you did an upgrade so fix it. I can’t do all this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerError message- "wheels suspended" robot not working
- - Roborock S7 shows a 'move to a new location' error and 'wheels suspended'.
- - Power cycle, reset, opened for debris; none found; suspect wheel motor.
My roborock S7 vaccum and mop robot does not work. Every time I turn it on it says move the robot to a new location and restart and on the app I see it shows wheels are suspended.
I have been getting this error message the past 2 weeks.
I powered down the robot, I did factory resetting, I opened the robot to see if anything was stuck to the wheel, but can not find any issues. It seems as if the robot isn't recognizing something. I tried almost everything but can not fix this issue.
I think there is a defectives in the wheel's motor. Please help me.
New Port Richey, Florida
Need help choosing product for my daughter
I was no displeased with my service when I called. She was very helpful and nd gave me the information I needed so I apologize if you thought I was unhappy. Thank her for helping me.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Ordered Roborock Q Revo. My purchase was not delivered
- - Order for Roborock Q Revo not shipped; support in another country handles only technical issues; complaints sent to next tier by email.
I have placed an order for Roborock Q Revo. The order was not shipped and customer service is unable to see my order online.
CS representative explained that they are located in another country and do not have ability to help with purchase related customer complains. They only deal with technical issues. Customer complains are expedited to "next tier" support and performed over an email. I have asked the CS to put me in touch with his supervisor and he said he doesn't have one.
I asked CS rep to include me in conversations with "next tier" support to which he refused as well. So yes, this company has a very strange customer service. There are discussions on the web that point to the fact that company fails to ship orders frequently. One comment reads: "Good luck getting your order".
I am planning to make CC refund request with my CC card company , luckily paid with my Costco card.
Yes, product reviews are great if you are lucky to receive this product. Very bizarre company.
- Reviews are great
- Orders are not delivered
Preferred solution: Full refund
User's recommendation: Do not buy online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my package and I’ve been waiting for three months
- - Ordered in December 2023 for Christmas; item was stolen.
- - Repeated calls and emails go unanswered; customer feels stressed.
I went ahead and placed an order for Christmas December 2023 now we are in the end of March 2024. I have called multiple times.
The delivery also said that the item was stolen.
I have been waiting on a call back an email and all they ever say is someone will get back to you within 24 to 48 hours and Ive been calling and stressing how overwhelming and depressing this is spending money on a product that is not cheap and you expecting to get something and you never get anything . You call and its busy it doesnt matter what time of the day it is you Email, you get nothing this is so ridiculous
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen waiting three months for a refund
December I had placed an order for a Christmas present never received my order, and Ive been waiting more than three months for an answer
Preferred solution: Full refund
User's recommendation: Never
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