Contact Roborock Customer Service
Roborock Phone Numbers and Emails
Toll-Free Number:
-
(855) 960-432124/7, US only
Customer Service:
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(833) 421-191524/7, CA only
Roborock Emails:
Roborock Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Roborock is 8559604321. 87% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Saturday and Sunday. The average call time is 6 minutes.
Be prepared for the call as Roborock may ask you for the following information to identify you as a customer: nothing, email or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Roborock is 8559604321. 87% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Saturday and Sunday. The average call time is 6 minutes.
Be prepared for the call as Roborock may ask you for the following information to identify you as a customer: nothing, email or first and last name.
People call Roborock mainly because of product/ service, request for information, shipping and delivery.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Roborock is support@roborock.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Roborock Website:
Roborock Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address For Inquiries
About Privacy Policy:
Heiquan Road, Building C Baosheng Square,
Room 6016, 6017, 6018
Haidian District
Beijing,
China
Other Locations:
Beijing Office
010-53241660
Anju Road Building 3, Yard 17,
ChangPing District,
Beijing,
China
Shenzhen Office
0755-22674957
17F, Building D1,
Nanshan iPark,
Nanshan District,
Shenzhen,
Guangdong Province,
China
Summary of Roborock Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Roborock?
Product/ Service Question:
- “LiDAR Sensor Error”
- “Broken wheel”
- “Having a problem with the map”
Request for Information Question:
- “Some questions”
- “How to fill with water”
- “How to connect to internet”
Shipping and Delivery Question:
- “Missing item.”
- “Lost package”
- “I didn't receive a docking station with my roborock q7”
Account Question:
- “Code 38”
Payments and Charges Question:
- “Roborock does not charging”
Return/ Replace Question:
- “Asking if I may get replaceable panel that goes over top of rollers”
Refund Question:
- “Been waiting three months for a refund”
Other Question:
- “Will not bind”
- “Lost order”
- “Vacuum”
Compare Roborock Customer Service To
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